1. Limitation of Liability

• Liability for loss, damage, or delay shall not exceed the lesser of the invoiced value of the goods or £300 per shipment, unless otherwise agreed in writing.
• Liability is strictly limited to direct loss; consequential or indirect losses (e.g., lost profits, missed deadlines) are excluded.

2. Third‑Party Deliveries

• Where final delivery is performed by a third‑party carrier (e.g., DHL, DPD, Royal Mail), Adonai Logistics acts only as an agent.
• Responsibility for loss, damage, or delay rests with the third‑party carrier under their own terms.
• Claims must be directed to the carrier; Adonai Logistics will provide reasonable assistance but accepts no liability beyond its own handling.

3. Insurance

• Customers are responsible for arranging adequate insurance coverage.
• Shipments are not automatically insured unless expressly requested and paid for in advance.
• High‑value items should be declared and insured prior to shipment.

4. Delivery Liability Clause

• Liability for deliveries made directly to our office premises applies only if the customer furnishes proof of delivery.
• Acceptable proof is visual evidence (photo or video) clearly showing the item delivered to our office.
• Without such proof, Adonai Logistics shall not be held responsible for alleged non‑delivery or loss.

5. Claims Procedure

• All claims must be submitted in writing within 24 hours of delivery.
• Claims must be supported by evidence (delivery notes, photos, invoices).
• Failure to comply releases the company from liability.

6. Force Majeure

• The company is not liable for delays or losses caused by events beyond its control (strikes, weather, accidents, customs delays, airline delays).

7. Payment Terms

• Invoices are payable upon receipt.
• Non‑payment may result in suspension of services and additional charges.
• If payment is not made within 2 weeks of arrival, items may be sold to recover costs at the company’s discretion.

8. Storage and Holding Period

• Customers must collect items within 1 week of arrival.
• Items not collected will incur demurrage of ₦3,000/day from the second week.
• Items uncollected after 4 weeks may be disposed of unless otherwise agreed in writing.

9. Lien and Disposal

• Adonai Logistics reserves a possessory lien over all goods until charges are paid in full.
• If payment is not received within 14 days of written notice (to last known address/email), goods may be sold by public auction or private treaty.
• Proceeds will first cover unpaid charges, storage, and sale costs. Surplus will be returned to the customer; if insufficient, the customer remains liable for the shortfall.

10. Data Protection

• Personal data is processed in accordance with the Nigeria Data Protection Act 2023 and UK GDPR (where applicable).
• Data will only be used for delivery, billing, customs clearance, and customer service.
• Data will not be shared with third parties except carriers, customs agents, or as required by law.

11. Jurisdiction

• These terms are governed by the laws of the Federal Republic of Nigeria.
• For UK customers, UK GDPR provisions apply under the Data Protection clause.
• Any dispute shall be subject to the exclusive jurisdiction of the courts of Lagos, Nigeria.

12. Acceptance of Terms

• Delivery of items to any Adonai Logistics office constitutes acceptance of these Terms & Conditions.